Parts Division Specialist

7 days ago


Mount Juliet, Tennessee, United States Hills Machinery - RJV Equipment Full time
Job Description

Hills Machinery - RJV Equipment is seeking a highly skilled Parts Division Specialist to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, identifying parts needs, and maintaining a current knowledge base of all product offerings.

Responsibilities:
  • Provide excellent customer service to both shop and field technicians, assisting at the counter with external parts sales by listening to customers and meeting their needs.
  • Service technician customers by utilizing parts catalogs and computer systems for both parts and field technicians.
  • Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
  • Handle incoming parts and stock orders, processing parts orders for phone and counter inquiries.
  • Respond to telephone inquiries from internal and external customers, locating and obtaining parts as needed.
  • Ensure the counter and parts room are kept neat and clean, performing other related duties as assigned.
Physical Demands and Working Conditions:
  • Occasionally exert up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Stoop, crouch, reach, stand, and walk occasionally; talk, hear, and see with close visual acuity frequently.
  • Key data entry is repetitive motion and is frequently required.
  • The position is not substantially exposed to adverse environmental conditions.
Training:

We train via Case Web Academy, offering both online and virtual training opportunities. Hands-on training will also be provided alongside one of our experienced Parts managers.

Skills, Knowledge, and Abilities:
  • Excellent verbal and written communication skills.
  • Knowledgeable of techniques for receiving, storing, and issuing parts and supplies.
  • Strong organizational and multi-tasking skills.
  • Ability to operate basic office equipment such as phone systems, computers, fax machines, and calculators.
Why Work Here?

We are a rapidly growing company that values Customer Service and believes in providing great opportunity for development and experience.



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