Service Operations Coordinator

3 weeks ago


Mount Juliet, Tennessee, United States Hills Machinery - RJV Equipment Full time

Job Summary

We are seeking a highly skilled Service Operations Coordinator to join our team at Hills Machinery - RJV Equipment.

About the Role

The preferred candidate will be responsible for providing scheduling, communication, and support for the service department. This includes dispatching both emergency requests and ongoing maintenance work in-shop and in-field. The ability to work effectively under pressure is a must.

Key Responsibilities

  • Answer phones and receive requests for service, quotes, and installation.
  • Confirm with customers scheduling of work.
  • Track progress, check repair status of technicians to ensure timely servicing of customer orders.
  • Schedule, assign work to field and shop service technicians.
  • Open and update work orders.
  • Analyze customer problems and prepare reports and problem logs as requested.
  • Assist in time card entries, reviewing, closing, and invoicing work orders.
  • Maintain customer files.
  • Manage daily KPIs and P&Ls.
  • Work hand-in-hand with parts and sales managers to create a customer-friendly environment.
  • Communicate with the credit department to ensure financial needs are met.
  • Maintain a professional and proper personal appearance at all times adhering to company policy.
  • Flexible to work after hours when needed to meet customer needs.
  • Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists, and financial reports.
  • Perform related duties as assigned.

Requirements Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

  • High school diploma or (GED) equivalent, with college or trade school preferred.
  • Proficient in the use of a computer and related software (Word, Excel, etc.).
  • Strong written and verbal communication skills.
  • Strong problem-solving skills and be detailed oriented with a high level of accuracy.
  • Basic math skills.
  • Ability to perform duties with a sense of urgency, exceeding customer expectations.
  • Ability to work with minimal supervision.
  • Excellent organizational skills.

Salary

$55,000 - $65,000 per annum.



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