Water Treatment Specialist

5 days ago

Austin, Texas, United States ABC Home and Commercial Full time
Exciting Opportunity: Join Our Team as a Water Softener Service Tech

First year potential $55k - $75k based on performance

At ABC Home & Commercial Services, we're a family-owned business dedicated to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in fulfilling commitments, serving others, and supporting families.

How You'll Make an Impact:

As ABC's Water Softener Service Technician, you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.

What We Offer:

  • Comprehensive benefits package including health, dental, vision, and life insurance.
  • 401(k) with company matching.
  • Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
  • Additional compensation opportunities through our Lead Now Program.
  • Company clubs, outings, and paid training and development opportunities.
  • Tuition reimbursement and educational scholarships for employees, and family members.
  • Wellness program including a gym membership and a company vehicle with gas card.

Requirements:

  • Class I, II, or III Water Treatment license, or the ability to obtain one.
  • Excellent communication & customer service skills.
  • High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
  • Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
  • Dependable and self-motivated with desire to work year-round.
  • Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
  • Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Responsibilities:

  • Must know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
  • Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.
  • Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.
  • Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.
  • Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
  • Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.
  • Work with and train any helpers which may be assigned to work with you.
  • Maintain necessary licenses or certifications and complete required continuing education.
  • Maintain a professional attitude at all times with customers, fellow employees and supervisors.

Schedule: M - F (occasional afterhours) // Hours: start to finish job, so depends on last job completed

About Us: At ABC Home & Commercial Services, we're committed to excellence and dedicated to serving our community. We're excited to welcome you to our team and support your growth as we work together to keep our community comfortable and thriving.

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