Customer Service Representative
6 days ago
Job Overview
At Bedrosians, we are seeking a highly skilled and customer-focused Distribution Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to all company branches, ensuring timely and accurate information, and assisting branches in creating solutions to problems.
Duties
- Manage daily orders placed by branches for products supplied by the ADC.
- Build truckload shipments on scheduled delivery days.
- Communicate freight quotes on special deliveries to the Transportation Department.
- Review each transfer order for material status/availability and manage back orders.
- Assist branch staff with questions or revisions regarding their orders.
- Communicate with branch staff regarding any issues or changes to their orders.
- Create pick tickets and distribute to ADC warehouse shipping supervisors.
- Schedule LTL carriers and process LTL Bills of Lading.
- Invoice and file all completed pick tickets and invoices.
- Work with branch and ADC staff on shipment/invoice errors and corrections.
- Help cover duties of other CSR's when out of the office.
- Find solutions to issues and quickly adapt to changes.
- Work cooperatively in a team environment.
- Work within the framework of the company's defined policies, procedures, goals, and directives.
Minimum Qualifications
- High School Diploma or Equivalent.
- College degree is a plus.
- 3 years' experience in customer service.
- Bi-lingual in Spanish is a plus.
- Excellent verbal and written English communication skills.
- Close attention to details and high level of accuracy.
- Excellent attendance at current or previous employment.
- Desire to work in a fast-paced and positive environment.
- Self-motivated and proactive.
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