Customer Service Representative for Pop Culture Collectibles
7 days ago
Funko is a leading manufacturer of pop culture collectibles, operating in the world of imagination. Our mission is to bring characters from countless fandoms to life through adorable and sometimes scary figures. With a vast portfolio of licenses, including Marvel and Harry Potter, we offer a diverse range of products that cater to fans of all ages.
Role OverviewThe Order Entry Coordinator role plays a crucial part in providing an excellent customer experience to our Wholesale/Retail customers. This position works closely with the Sales Operations team to ensure timely delivery of customer orders. The successful candidate will be responsible for processing orders, tracking delivery status, and resolving discrepancies.
Responsibilities- Process sales orders accurately and on time using Microsoft Navision (ERP)
- Provide operational support for sales activities and projects
- Assist customers with inquiries regarding order tracking/timelines
- Participate in sales meetings and system training to learn about new and existing product lines
- Partner cross-functionally to ensure timely delivery of customer orders
To excel in this role, you must possess:
- Customer Service skills, focusing on proactively improving the customer experience
- Results-oriented mindset, driven to achieve team and personal goals
- Problem-solving skills, with excellent critical thinking and independent problem-solving abilities
- Interpersonal skills, with enthusiasm, positivity, professionalism, and confidence
- Excellent communication skills, with ability to communicate effectively at all levels of the organization
- Strong organizational abilities, prioritization, and attention to detail
- Aptitude for numbers and data interpretation, with experience in Microsoft Excel and other systems
We seek candidates with:
- 2+ years of B2B Customer Service experience
- Experience in retailer applications and management of EDI transactions
- Microsoft Navision (ERP) or similar experience
The base salary for this position ranges from $18.39 to $24.52 hourly, depending on location and qualifications. In addition to base pay, this role may be eligible for discretionary bonuses and restricted stock units.
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