RN Triage Nurse

2 weeks ago

Cranberry PA USA, United States Highmark Inc. Full time
Job Title: RN Triage Nurse

We are seeking a skilled RN Triage Nurse to join our team at Highmark Inc. as a primary point of contact for patients with various health-related questions or concerns.

Job Summary:

The RN Triage Nurse will be responsible for collecting subjective data related to the presenting problem and medical history, utilizing critical thinking and problem-solving skills to recognize and match symptoms to protocol, and ensuring safe, timely disposition of health-related calls.

Key Responsibilities:
  • Serve as the primary point of contact for telephone patients with a variety of health-related questions or concerns.
  • Collect subjective data related to the presenting problem and medical history.
  • Utilize critical thinking and problem-solving skills to recognize and match symptoms to protocol.
  • Ensure safe, timely disposition of health-related calls.
  • Offer home treatment advice as appropriate.
  • Document encounters and decision-making in a concise and accurate manner.
  • Access patient information and educate patients utilizing principles of active listening.
  • Communicate based on patient's level of understanding and comprehension.
  • Recalls knowledge of teaching principles of healthcare information to pediatric, adult, and geriatric populations.
  • Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions.
  • Establishes an immediate therapeutic rapport with callers, making every effort possible to resolve the problem.
  • Listens, communicates, and documents simultaneously while navigating computer programs to assess, process, educate, and document all information in a professional manner.
  • Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes.
  • Meets established quality standards, competencies, and educational training and requirements.
  • Pursues opportunities to gain knowledge.
  • Participates in staff meetings, in-services, committees, and continuing education opportunities.
  • Adheres to organizational and departmental policies, procedures, and established best practices.
  • Demonstrates a commitment to patient-centered care.
  • Shifts may include alternating shifts and/or on call, or a combination.
  • Proficiency at directing patients to various resources/knowledge of available patient resources, working with offices/staff to accommodate patient needs, and working with after-hours/answering services to ensure patients are triaged appropriately and needs are met timely.
  • Triage of patients internal and external to AHN. Proficiency at obtaining medical records, obtaining authorizations, and developing any skills necessary to expedite and facilitate access and allocation of patient services.
  • Proficiency to navigate necessary databases and resources.
  • Proficiency with navigation across diagnoses and treatments, as well as knowledge of applicable resources with ability to triage, document, and assist appropriately.
Qualifications:
  • Graduate from an accredited school of professional nursing.
  • Act 34 Criminal Background Clearance Certificate.
  • Act 33 Child Abuse Clearance Certificate.
  • Act 73 FBI Fingerprinting Criminal Background Clearance Certificate.
  • Current State of PA RN licensure or Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
  • CPR certification.
  • Registered Nurse with 3 or more years of experience in a medical-surgical, primary care, pediatric, ED, case management, or clinical environment.
  • Skilled at navigating EMR preferably EPIC, MS Word, and prior job experience with typing and computer usage.
Preferred Qualifications:
  • Bachelor's Degree in Nursing.
  • Certification in nursing specialty.
  • Telephone triage experience.
  • Expertise in crisis intervention, teaching/coaching, disease management, and diagnostic monitoring.

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