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Patient Service Representative

2 months ago

Newton, United States Atrius Health Full time
About Atrius Health

Atrius Health is a leading healthcare organization dedicated to delivering high-quality, patient-centered care to over 690,000 adult and pediatric patients across eastern Massachusetts.

Our team of 645 physicians and 420 additional clinicians work collaboratively with hospital partners, community specialists, and skilled nursing facilities to provide coordinated, cost-effective care.

Our vision is to transform care and improve lives by establishing a solid foundation of shared decision making, understanding, and trust with each patient.

Job Summary

Under direct supervision, this role receives incoming calls and inquiries, assisting patients in managing appointments and care. Through various support duties, this individual plays a vital role in the support of our patients.

This position requires exceptional customer service and strong problem-solving skills to strengthen the patient-clinician relationship. Clear verbal and written communication skills are essential to ensure improved patient access and understanding.

Responsibilities
  • Receive and respond to incoming calls and inquiries from patients
  • Assist patients in managing appointments and care
  • Provide support to patients through various duties
  • Develop and maintain strong relationships with patients and clinicians
  • Communicate effectively with patients and clinicians to ensure seamless care
Requirements
  • High School diploma or equivalency certificate required
  • Minimum one year of experience in a clinical or customer service setting preferred
  • Computer experience required, including word processing and spreadsheet programs
  • Electronic medical record (EMR) experience and/or aptitude required
Benefits
  • Up to 8% company retirement contribution
  • Generous Paid Time Off
  • 10 paid holidays
  • Paid professional development
  • Generous health and welfare benefit package