Patient Service Representative

9 hours ago


Newton, Kansas, United States Health Ministries Clinic Full time
Job Summary

The Patient Service Representative plays a vital role in the Health Ministries Clinic team, providing exceptional patient care and support in a fast-paced, integrated primary-care/behavioral health setting.

Key Responsibilities
  • Accurately enter patient information into the Electronic Health Record.
  • Check patients in for appointments and scan documents into the system.
  • Demonstrate courtesy, patience, and helpfulness towards patients and their families.
  • Manage appointments and stay informed of appointment status.
  • Answer phones promptly, courteously, and efficiently.
  • Assist patients with registration forms.
  • Enter patient information accurately in the electronic health record.
  • Verify insurance eligibility.
  • Collect and accurately record payments and co-payments for all services.
  • Assist providers as needed.
  • Maintain confidentiality of all medical, financial, and legal information, including HIPAA.
  • Follow HMC policies and procedures.
Requirements
  • High school diploma/GED required.
  • 6 months experience as a medical receptionist or medical records clerk preferred.
  • Ability to maintain confidentiality of sensitive information required.
  • Experience with customer service and multi-line phones preferred.
  • Computer knowledge and ability to work independently with little direction required.
  • Medical terminology/procedural knowledge strongly preferred but not required.
  • Bilingual ability in Spanish required for this role.
Why Join HMC?

Health Ministries Clinic is an FQHC that provides care to all members of the community regardless of socioeconomic or insurance status. We believe in integrated healthcare that treats the whole person, not just the symptoms. Our services include Behavioral Health, Primary Medical Care, Laboratory, Imaging, and Pharmaceutical services, all under one roof with Dental care just blocks away.



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