Patient Access Coordinator

4 weeks ago


Catawba, North Carolina, United States Frye Regional Medical Center Full time
Job Summary

Frye Regional Medical Center is seeking a highly skilled Patient Access Representative to join our team. As the first point of contact for patients, this role is responsible for registration, scheduling, and pre-registration functions. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to patients and families
  • Assign medical record numbers and notify HIM for duplicate records
  • Schedule appointments with high accuracy across all facilities
  • Answer incoming calls in a timely and professional manner
  • Review clinical documentation and submit to insurance companies for authorization
  • Pre-register patients for scheduled procedures
  • Register patients by obtaining and entering accurate demographic information
  • Work closely with Medicaid Eligibility Staff to ensure uninsured patients receive necessary services
  • Follow cash handling policies and procedures
  • Explain benefits to patients and families as needed
  • Obtain insurance and photo identification card copies
  • Assign insurance plans accurately
  • Scan orders into patient accounts
  • Relay information between patients, families, and clinical staff
  • Update demographic information as needed
  • Obtain signatures on registration documents
  • Assist with training of new employees
Requirements
  • High school diploma or equivalent required
  • 3 years' experience in medical facility, health insurance, or related area preferred
  • Medical terminology knowledge preferred
Benefits
  • Competitive benefits package, including medical, dental, and vision options
  • HSA and 401(K) retirement plan contributions
  • Generous paid time off
  • Accident and critical illness insurance
  • Prescription assistance with OptumRx
  • Income protection programs for employees and their families
  • Employee assistance program for emotional, legal, financial, and daily life support


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