Patient Access Coordinator

4 weeks ago


Catawba, North Carolina, United States Frye Regional Medical Center Full time
Job Summary

In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

Key Responsibilities
  • Provide exemplary customer service to patients and families
  • Assign the correct medical record number and notify the Health Information Management (HIM) department for any duplicate patient records
  • Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
  • Answer incoming calls in a timely and professional manner
  • Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on outpatient diagnostic hospital services
  • Pre-register patients for scheduled procedures
  • Register patients by obtaining and entering accurate demographic information at designated workstations or at bedside
  • Work closely with the Medicaid Eligibility Staff to visit all uninsured patients in-house
  • Provide estimates to patients and/or physicians as requested
  • Work closely with physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
  • Follows all guidelines set forth in the Cash Handling policy
  • Explain benefits to the patient and/or family member as needed in person and telephonically
  • Obtain insurance and photo identification card copies
  • Assign insurance plans accurately
  • Scan appropriate orders into the correct patient's account
  • Relay information between patients, family members, and clinical staff as needed
  • Update demographic information as needed
  • Obtain signatures on documents needed to complete the registration process
  • Assist patients during the checkout & pre-registration process by calculating and collecting payment information and posting payments accordingly
  • Cross-trained to register patients in any registration area
  • Assist with training of new employees
  • Work Revenue Cycle reports when assigned
  • Other duties as assigned
Requirements
  • High school diploma or equivalent required
  • 3 years' experience in a medical facility, health insurance, or related area preferred
  • 3 years in Patient Access preferred
  • Medical terminology knowledge preferred


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