Retail Customer Advocate
6 days ago
We are looking for a talented customer experience specialist to join our team at Buck Mason. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and driving business growth in a dynamic and fast-paced environment.
Key Responsibilities- Manage customer inquiries and issues via phone, email, and live chat
- Work closely with cross-functional teams to develop and implement new policies and procedures
- Analyze data to identify trends and areas for improvement
- Provide expert advice on styles and technology to customers
- At least 2 years of experience in customer service or a related field
- Strong leadership, organizational, and project management skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- A competitive salary of $60,000 - $80,000 per year
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement savings plan with company matching
- A quarterly clothing allowance
Buck Mason is a leading apparel brand that prioritizes quality, restraint, and integrity. With a strong presence in Los Angeles, San Francisco, New York, and Brooklyn, we offer a unique shopping experience that sets us apart from the competition.
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