Universal Banker/Teller

3 weeks ago

Harrisburg, Illinois, United States First Mid Bank & Trust Full time
Job Summary

We are seeking a highly skilled and customer-focused Universal Banker/Teller to join our team at First Mid Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting banking products to our customers.

Key Responsibilities

• Create a positive customer experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Process transactions with accuracy and efficiency, including deposits, withdrawals, payments, check cashing, and issuing cashier's checks.
• Gain manager assistance with any suspicious transactions and obtain management approval for transactions outside authorized limits.
• Adhere to all bank compliance, security, and operational policies and procedures.
• Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts, including checking, savings, safe deposit box, and basic business-related accounts.
• Perform changes to existing accounts as requested by the customer.
• Proactively look for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.

Requirements

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.

What We Offer

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.

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