Financial Services Representative

4 weeks ago


Harrisburg, Pennsylvania, United States F&M Trust Full time
F&M Trust is a community bank deeply rooted in South Central Pennsylvania, expanding its financial footprint into Dauphin County. We are seeking a Customer Service Representative, also known as a Relationship Banker, to establish our branch presence in Harrisburg and drive the growth of our office.

**About the Role**

As a Customer Service Representative, you will be the primary point of contact for customers, assisting with accounts, loan inquiries, and servicing requests. You will be responsible for expanding our customer base through consultative sales techniques, including opening consumer and business deposit accounts and handling consumer lending requests. You will also educate customers on bank services accessible through technology and cross-sell bank products.

**Responsibilities**

* Provide exceptional customer service and support
* Expand customer base through sales and marketing efforts
* Assist customers with account maintenance requests
* Process customer transactions on Pod/Teller Line as needed
* Work collaboratively with the team to achieve business objectives

**Benefits**

* Competitive wage and comprehensive benefits package
* Medical, dental, and vision insurance
* Paid time off and 11 paid bank holidays annually
* 401(k) with up to a 6% match
* Wellness programs
* Paid life insurance, short-term disability, and long-term disability
* Educational assistance
* Ongoing training and advancement opportunities

**Requirements**

* High school diploma or equivalent
* Desire to excel in a sales and service environment
* Comfortable discussing finances with current and prospective customers
* Openness to training and development opportunities
* Communicates in a professional and courteous manner
* Supports and works well within a team environment
* Able to adapt to change and multiple priorities
* Detail-oriented
* Outgoing personality

**About F&M Trust**

F&M Trust is an Equal Opportunity Employer - M/F/Disability/Vet/SO

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