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Banking Relationship Manager

2 months ago

Harrisburg, Pennsylvania, United States Banterra Full time
Job Summary

A great opportunity to start your banking career and be part of a growing company. As a Concierge Banker I, you will have the opportunity to understand branch operations and work directly with customers on a variety of transactions and responsibilities. You will be responsible for establishing and maintaining lasting customer relationships, customer rapport and trust. You will identify the needs of customers for a variety of general banking services through a proactive, needs-based sales approach. You will act as the primary bank liaison to the customer for meeting their financial needs and goals. You will be responsible for sales, service and operational functions in a branch. Your work schedule may include weekends and evenings. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Key Responsibilities
  • Develop and maintain customer relationships by calling on customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
  • Recognize and pursue opportunities to cross-sell banking products and services to new and existing customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
  • Facilitate a sales culture within the branch facility.
  • Meet or exceed established sales goals.
  • Represent the bank in a positive, courteous and professional manner.
  • Provide excellent personal customer service to all internal and external customers.
  • Assist customers with questions, concerns, and explanations of bank products or services offered. Refer customers to other departments as appropriate.
  • Provide direct customer service by answering a variety of questions in regard to accounts (e.g., opening and processing new deposit accounts, account balances, transfers, etc.). Ensure proper functioning of day to day operations, including opening and closing procedures, vault activities, cash levels and inventory supply as needed.
  • Perform routine teller transactional services following procedures such as receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal, cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances, inspect all checks, bonds, money orders, savings withdrawals, and other documents to determine their negotiability, receive payments for loans, perform ATM, Cash Dispenser/Recycler balancing as needed. Initiate or respond to customer written communication as needed.
  • Take ownership of customer service issues through critical thinking and problem resolution skills.
  • Maintain a working knowledge of various departments and colleagues to direct customer requests and inquiries.
  • Follow policies and procedures, complete administrative tasks correctly and on time, contribute to the overall profitability of the Bank through cost controls and expense monitoring.
  • Maintain adequate working funds as required by bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variance. Keep cash drawer balance below maximum limit.
  • Maintain customer confidence and protects bank operations by keeping information confidential. Maintain the highest level of confidentiality with all information obtained.
  • Assume responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.
Requirements
  • High School diploma or equivalent.
  • Minimum of one year of relevant experience.
  • Bachelor's degree in related field preferred.
  • Strong knowledge of bank products and services.
  • Strong sales and relationship building skills.
Preferred Skills
  • Ability to promote, sell and cross-sell bank products and meet referral goals.
  • Must have professional and personable presentation with ability to maintain a high level of energy.
  • Strong organizational skills and attention to detail.
  • Strong customer service orientation.
  • Ability to problem solve, prioritize tasks and meet required deadlines.
  • Ability to think critically and use good, sound judgment in decision making.
  • Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Must understand and comply with company policies and procedures.
  • Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
  • Ability to accurately and quickly complete standard mathematical calculations.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Ability to use a calculator, computer and applicable software.
  • Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.