Fleet Maintenance Service Representative
4 days ago
The Operations Specialist II plays a pivotal role in ensuring that the highest standards of customer service are provided for our customers and vendors. A front-line representative of Transportation Equipment Network, the Operations Specialist II is responsible for the entire life cycle of a service request from intake to resolution.
Duties and Responsibilities:
Every Transportation Equipment Network employee is expected to take care of their health and work safely at all times for themselves, their families, and the safety of their coworkers
Understand and comply with Transportation Equipment Network's Core Values and company policies in everything you do
Communicate, model, and monitor compliance with Transportation Equipment Network's Core Values and policies and incorporate them into performance plans, coaching, and corrective action
Answer incoming phone calls and emails for service, dispatch for roadside assistance as needed, and resolve customer requests regarding maintenance, repairs, registrations, licenses, and other inquiries
Use Transportation Equipment Network's internal database software (Dossier) and Excel (CTL Dashboard) to properly log, research, and complete repairs
Create work orders, obtain approvals, notify vendors, and customers
Work with vendors to obtain and handle estimates
Follow up with vendors for information and customers with status updates
Learn how to accurately pro-rate tires
Maintain and update master vendor lists
Ensure accuracy of data and service information for invoicing
Follow standard operating procedure to meet quality standards within the Operations Department
Partner with customers, vendors, and our sales team to ensure the highest level of service
Able to perform responsibilities of an Operations Specialist I
Proficient with Transportation Equipment Network's internal database (Dossier) and tracking system (Dashboard)
Know all parts of a trailer
Understand standard repair times and average costs to identify instances of overcharging
Understand vendor estimates and invoices
Understand and utilize the relationship between Operations and AP
Supervisory Responsibilities:
None
Required Skills and Abilities:
Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
General automotive understanding that may include trailer lift gate hydraulics and/or refrigeration air conditioning
Excellent communication and writing skills with attention to grammar
Effective organizational, planning, and prioritization skills
Excellent skills with programs such as Outlook, Word, Excel, and general related PC abilities
Excellent telephone etiquette
Aptitude for learning and high productivity in a fast-paced environment
Professional attitude and team player
Organized and self-motivated individual
Willingness to learn and grow
Refrigerated Trailer knowledge is preferred
Work Environment:
Office Environment
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