Merchandise Operations Manager
1 week ago
As a Merchandise Operations Manager at Sam's Club, you will be responsible for providing exceptional member service by acknowledging and identifying member needs, providing guidance and support, and promoting the company's products and services. You will also assist management with supervising associates, training, and developing their skills to ensure member complaints and issues are resolved according to company guidelines.
Key Responsibilities:
- Provides member service by acknowledging and identifying member needs, providing guidance and support, and promoting the company's products and services.
- Assists management with supervising associates, training, and developing their skills to ensure member complaints and issues are resolved according to company guidelines.
- Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor.
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials.
- Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures.
- Oversees the picking and staging of club pick up orders throughout the day and ensures products are selected and staged according to company policy and procedures.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
- Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Benefits:
- Competitive pay
- Performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com/benefits.
The hourly wage range for this position is $19.00 to $27.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
*Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum QualificationsOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- Must be 18 years of age or older.
- 6 months retail experience AND 6 months customer service experience.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
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