Pharmacy Operations Manager

4 weeks ago


El Paso, Texas, United States Walgreens Full time
Job Description:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role involves supervising pharmacy technicians and cashiers, operating pharmacy systems, and processing prescriptions under the supervision of a pharmacist. You will also be responsible for leading training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management, and resolving customer complaints.

Key Responsibilities:

Oversee pharmacy operations, ensuring efficient workflow and a positive patient experience

Supervise pharmacy technicians and cashiers, providing guidance and support as needed

Operate pharmacy systems, processing prescriptions under the supervision of a pharmacist

Lead training, coaching, and performance management of pharmacy technicians

Make decisions regarding performance management, including discipline and termination

Resolve customer complaints, providing excellent customer service

Requirements:

High School Diploma or equivalent

PTCB or ExCPT certification (except in Puerto Rico)

One year of work experience as a pharmacy technician in a retail or hospital setting

Fluency in reading, writing, and speaking English (except in Puerto Rico)

Willingness to work flexible schedule, including evening and weekend hours

Preferred Qualifications:

Previous people management/leadership experience

Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

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