Pharmacy Operations Manager
4 weeks ago
As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role involves supervising pharmacy technicians and cashiers, operating pharmacy systems, and processing prescriptions under the supervision of a pharmacist. You will also be responsible for leading training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management, and resolving customer complaints.
Key Responsibilities:
Oversee pharmacy operations, ensuring efficient workflow and a positive patient experience
Supervise pharmacy technicians and cashiers, providing guidance and support as needed
Operate pharmacy systems, processing prescriptions under the supervision of a pharmacist
Lead training, coaching, and performance management of pharmacy technicians
Make decisions regarding performance management, including discipline and termination
Resolve customer complaints, providing excellent customer service
Requirements:
High School Diploma or equivalent
PTCB or ExCPT certification (except in Puerto Rico)
One year of work experience as a pharmacy technician in a retail or hospital setting
Fluency in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule, including evening and weekend hours
Preferred Qualifications:
Previous people management/leadership experience
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
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