Customer Experience Manager

3 days ago


Atlanta, Georgia, United States DBG One Ltd. Full time
Job Description:

The Customer Strategy Manager will play a crucial role in helping Merkle clients achieve their goals through a deep understanding of their market and customers, as well as Merkle's capabilities for online and offline marketing and people-based communications.

Key Responsibilities:
  • Lead the development and delivery of strategic omni-channel marketing plans that drive meaningful client value.
  • Be an expert in digital marketing and CRM, staying up-to-date on current trends, new technology solutions, and competitive strategies.
  • Translate market insights and data analysis into actionable marketing recommendations and presentations.
  • Develop trusted, long-term relationships with key client contacts and executives.
  • Collaborate with internal Merkle teams and partner agencies to understand the feasibility of cross-channel recommendations and plans.
  • Identify key data points and measurements to demonstrate the impact of our approach and strategy on client business outcomes.
Requirements:
  • Bachelor's Degree.
  • 7+ years' experience in data-driven marketing, specifically CRM, email, online media, and offline media.
  • 3+ years working in an agency or consulting firm.
  • Experience developing solutions to support the sale of new services to clients.
  • Hands-on skills using data and research to guide decisions, proficiency in Excel and research tools.
  • Experience translating data analysis into applicable marketing recommendations and presentations, proficiency in PowerPoint.
What We Offer:
  • Comprehensive healthcare plans.
  • FTO and family leave.
  • 401k.

Dentsu is a modern marketing solutions company dedicated to helping clients navigate, progress, and thrive in a world of change. Our integrated network of agencies and specialized practices champions meaningful progress through creative, media, commerce, data, and technology.



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