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Customer Experience Manager

2 months ago

Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
About the Role

Serenity Healthcare, LLC is seeking a highly skilled and experienced Customer Experience Manager to lead our customer care team. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional customer service, driving business growth, and fostering a positive and productive work environment.

Key Responsibilities
  • Customer Service Leadership: Develop and implement customer service strategies to drive business growth, improve customer satisfaction, and increase loyalty.
  • Team Management: Lead and manage a high-performing customer care team, providing coaching, training, and development opportunities to ensure team members have the skills and knowledge needed to excel in their roles.
  • Performance Metrics: Analyze and interpret customer service metrics, identifying areas for improvement and developing strategies to address them.
  • Process Improvement: Collaborate with internal stakeholders to identify opportunities for process improvements, implementing changes that enhance customer service and drive business results.
  • Communication: Develop and maintain effective communication channels with customers, team members, and internal stakeholders, ensuring that customer needs are met and expectations are exceeded.
Requirements
  • Experience: 1-3 years of experience in a customer service leadership role, preferably in a high-volume customer service environment.
  • Skills: Proven ability to drive business growth, improve customer satisfaction, and increase loyalty through effective customer service strategies and team management.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Certifications: Customer Service Certification, Leadership Certification, or other relevant certifications.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including comprehensive insurance coverage, 401K retirement plan, and employee referral program.
  • Opportunities for Growth: Clear paths for career advancement and professional development opportunities.
  • Positive Work Environment: A dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning.