Repair Technical Lead
4 weeks ago
We are seeking a highly skilled Repair Technical Lead to join our team at DivIHN Integration Inc. The successful candidate will have a strong background in diesel and automotive technical and diagnostic experience, as well as excellent presentation and public speaking skills.
The ideal candidate will have a solid understanding of diesel and automotive systems, as well as the ability to communicate effectively with customers and dealerships. They will also have strong problem-solving skills and be able to work independently with minimal supervision.
Key Responsibilities- Manage interactions with dealerships and customers to affect specific repairs and reduce downtime
- Monitor and manage high-volume communications between dealerships, client management, and customers
- Keep customers informed about repair status and estimated completion times
- Determine when repairs are not meeting customer expectations and escalate to dealerships or client management as needed
- Associates degree and at least 3 years of technical truck/automotive and direct customer service experience
- OR at least 5 years of technical truck/automotive and direct customer service experience
DivIHN Integration Inc is an equal opportunity employer and does not discriminate against any employee or qualified applicant based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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