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Client Relations Account Supervisor

2 months ago

Portland, Oregon, United States ABM Industries Full time
Job Overview

Compensation: $65K/YR-$72K/YR
The compensation range provided reflects the hourly rate for this role. Actual offers may differ based on the candidate's qualifications, experience, skills, location, and market alignment.

Benefits Overview:
ABM offers a robust benefits package. For details on ABM's benefits, please refer to ABM 2024 Employee Benefits | Staff and Management Team Members

Key Responsibilities:

Oversee client facilities and personnel to guarantee that the organization delivers professional and high-quality service while adhering to all safety, quality, and compliance standards set by the Company, Clients, and regulatory bodies. Additionally, ensure that the expected profitability of managed accounts is achieved.

Core Duties / Essential Functions: (Additional tasks may be assigned.)
  • Effectively communicate with team members and clients to meet performance and quality expectations.
  • Foster positive relationships with client representatives.
  • Manage costs to ensure the profitability of the assigned area.
  • Ensure clients receive precise invoices promptly and follow up on all payments.
  • Responsible for the recruitment, hiring, and training of all personnel in the designated area, ensuring adherence to established procedures and cost-effectiveness.
  • Guarantee that each employee receives appropriate training relevant to their job responsibilities, with all training documented according to Company standards.
  • Ensure supervisors are adequately trained and comprehend their assigned duties.
  • Monitor compliance with contractual and regulatory obligations in the assigned area.
  • Ensure payroll is processed accurately and on time.
  • Document, report, and manage any injuries, incidents, or accidents appropriately.
  • Oversee the safety program within the area and maintain regular communication with Safety Quality Managers to ensure compliance with all Company safety standards.
  • Perform miscellaneous duties as assigned.
Supervisory Duties:
  • Supervisors, Field Employees.
Additional Information:
  • Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
  • Must be able to stand and walk for two-thirds or more of the work shift.
  • Must be able to talk, hear, and use hands to handle or feel for two-thirds or more of the work shift.
  • Must be able to lift up to 25 pounds for up to one-third of the work shift.
  • Work Environment: The characteristics of the work environment are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
  • The work environment typically has a moderate noise level.
  • Required Knowledge, Skills, and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made for individuals with disabilities.
Language Proficiency:
  • Ability to communicate effectively in English. Ability to read and interpret documents such as safety regulations, operating procedures, and employee handbooks. Ability to write routine reports and correspondence. Ability to effectively present information and respond to inquiries from groups of managers, clients, customers, and the general public.
Mathematical Skills:
  • Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Reasoning Skills:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.
  • Must adhere to all guidelines and policies outlined in the ABM Employee Handbook, including but not limited to the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
Education:

Bachelor's degree or equivalent work experience

Qualifications:

3 or more years of management experience preferred

Previous experience in the aviation industry preferred

Ability to lead and manage a team of over 50 members

Strong communication and leadership skills

Experience in budgeting, expense management, and scheduling

Overall:

Must fulfill all requirements to obtain the necessary airport badge, including successful completion of a background check and drug screening.

This job description may be subject to change at any time at the discretion of management.

I have read and understand the attached job description. I agree that I can perform the essential job functions and meet the job requirements with or without accommodation.