Technical Service Representative
4 weeks ago
Job Summary
Hayward Holdings Inc. is seeking a highly skilled Technical Service Representative to provide technical support to distributors, builders, dealers, and pool owners. As a key member of our team, you will be responsible for resolving technical issues, providing product information, and ensuring customer satisfaction.
Key Responsibilities
- Assist customers with technical inquiries and resolve issues related to equipment installation, operation, and programming.
- Investigate and resolve product defects and replacements, ensuring timely and effective communication with customers.
- Collaborate with internal teams, including Quality Control and Engineering, to identify and address potential product problems.
- Collect and analyze service data to identify trends and areas for improvement.
- Develop and maintain in-depth knowledge of Hayward's pool product line, plumbing, hydraulics, and electrical functions.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- 3-5 years of relevant experience and/or training in a technical support role.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers.
About Hayward
Hayward is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market. Our company is committed to delivering high-quality products and exceptional customer service.
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