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Retail Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
- Sales and Growth: Meet or exceed sales targets, identify opportunities to upsell and cross-sell, and contribute to the growth of our retail business.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals, provide support and guidance, and maintain a positive and inclusive team culture.
- Operational Excellence: Maintain a safe, clean, and organized retail store environment, adhering to FedEx Office standards and procedures.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in retail customer service or a related field.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
FedEx Office offers a competitive hourly rate of $21.05, a comprehensive benefits package, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
