Customer Service Representative
4 weeks ago
At CommonSpirit Health, we bring together two award-winning health systems in Washington state, CHI Franciscan and Virginia Mason. As one integrated health system, we offer the most patient access points in western Washington, with 18,000 staff and nearly 5,000 employed physicians and affiliated providers.
We are committed to providing the safest and highest quality of care to our patients through our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
ResponsibilitiesThe Customer Service Representative will facilitate and coordinate the daily activities of the section to ensure that each patient feels respected, welcome, and comfortable. This role will assist providers in administering healthcare through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete and timely, and communicating test results and patient concerns in an efficient and timely manner.
The Customer Service Representative will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed healthcare by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality.
QualificationsRequired:
- 6 months of customer service or medical setting experience or an Associate's degree
- Professional demeanor with a positive, upbeat attitude
- Excellent organizational and interpersonal communication skills
- Detail-oriented with the ability to multitask
- Capable of working independently with minimal supervision
Preferred:
- Knowledge of medical terminology
We are an equal opportunity/affirmative action employer.
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