Customer Service Representative

3 weeks ago


Issaquah, Washington, United States Therapy Solutions Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Therapy Solutions. As a Guest Services Coordinator, you will be responsible for providing exceptional customer service to our residents, guests, and sales representatives.

Key Responsibilities:

  • Answering Phones: Answer telephones, operate the facility paging system, and manage the resident list and incoming calls to residents.
  • Greeting Visitors: Greet visitors, provide directions and information to guests, residents, and sales representatives.
  • Ensuring Compliance: Ensure all visitors abide by existing rules, use ID badges, and manage the sign-in/out log.
  • Administrative Support: Assist the Administrator and Department Directors in administrative matters.
  • Mail Distribution: Receive, sort, and distribute mail.

Qualifications:

  • Education: High School Diploma or equivalent, additional education or secretarial training preferred.
  • Experience: 1+ years of experience in a clerical position, preferably in a healthcare office setting, and 1+ years of experience in a customer service position.
  • Skills: Ability to use general office equipment and computer systems required.
  • Professionalism: Must present a professional appearance and reputation to represent Therapy Solutions and our facility.
  • Confidentiality: Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.


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