Customer Service Representative
6 days ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team at Therapy Solutions. As a Guest Services Coordinator, you will be responsible for providing exceptional customer service to our residents, guests, and sales representatives.
Key Responsibilities:
- Answering Phones: Answer telephones, operate the facility paging system, and manage the resident list and incoming calls to residents.
- Greeting Visitors: Greet visitors, provide directions and information to guests, residents, and sales representatives.
- Ensuring Compliance: Ensure all visitors abide by existing rules, use ID badges, and manage the sign-in/out log.
- Administrative Support: Assist the Administrator and Department Directors in administrative matters.
- Mail Distribution: Receive, sort, and distribute mail.
Qualifications:
- Education: High School Diploma or equivalent, additional education or secretarial training preferred.
- Experience: 1+ years of experience in a clerical position, preferably in a healthcare office setting, and 1+ years of experience in a customer service position.
- Skills: Ability to use general office equipment and computer systems required.
- Professionalism: Must present a professional appearance and reputation to represent Therapy Solutions and our facility.
- Confidentiality: Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.
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