Customer Experience Ambassador

7 days ago


Oswego, New York, United States Pathfinder Bank Full time

About Pathfinder Bank
At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

Our Benefits
We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions. Our benefits include flexibility, employee support, and a collaborative environment where teamwork is celebrated.

Job Responsibilities
The Float Customer Service Representative (CSR) is the primary point of contact for bank customers throughout our branch locations. The objective of the Float CSR is to perform daily transactions for customers in various branches, while providing efficient and quality customer service. Additionally, as the primary point of contact, it is necessary for the Float CSR to create opportunities for cross-selling the bank's products and services in order to meet customer needs and grow the bank.

  • Travel to branches as needed to provide and maintain excellent customer service to all bank customers.
  • Promote the Bank's products and services and refer customers to the appropriate sales personnel. Answer customers' routine banking questions; refer complex inquiries to management.
  • Process daily transactions including deposits, withdrawals, check cashing and payments accurately, and balance work to teller system with minimal assistance.

Requirements
We're looking for a highly motivated and detail-oriented individual who can effectively communicate with customers and colleagues. To be successful in this role, you should have at least one year of customer service experience, I-3 years of banking or cash handling experience, and be able to work as part of a team.



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