Healthcare Customer Service Representative

2 weeks ago


Oswego, New York, United States Oswego Health Full time

Are you passionate about delivering exceptional patient care and customer service? Do you have strong organizational and communication skills? If so, we want to hear from you Oswego Health is seeking a dedicated Patient Account and Customer Service Representative to join our team.

Job Summary

This role will involve managing patient accounts, processing payments, and providing top-notch customer service to our patients and their families. You will be working closely with our patient accounting team to ensure that our patients receive accurate and timely billing information.

Key Responsibilities
  • Manage all patient communication, including phone calls, emails, and mail correspondence.
  • Process payments, including credit card, check, and online payments.
  • Maintain accurate patient account records, ensuring compliance with regulatory requirements.
  • Provide exceptional customer service to patients and their families, addressing concerns and resolving issues in a professional and timely manner.
Requirements
  • High school diploma or equivalent required; experience in patient accounting or customer service preferred.
  • Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Effective communication and interpersonal skills, with the ability to work with patients, families, and healthcare professionals.
  • Familiarity with electronic medical records systems and Microsoft Office Suite.
Compensation and Benefits

We offer a competitive salary range of $16.50-$18.55 per hour, based on experience and qualifications. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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