Customer Support Associate

6 days ago


Oswego, New York, United States Pathfinder Bank Full time
Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our team as a Float Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to our clients across various branch locations. With a competitive hourly rate ranging from $17-$19, this is an excellent opportunity for those seeking a fulfilling career in finance.

About the Position:
The Float CSR serves as the primary point of contact for bank customers, providing efficient and quality customer service, performing daily transactions accurately, and promoting the bank's products and services. The ideal candidate should possess excellent communication and problem-solving skills, be able to work effectively in a team environment, and have a strong attention to detail.

Responsibilities:
  • Provide exceptional customer service to all bank customers across various branch locations.
  • Promote the Bank's products and services to meet customer needs and grow the business.
  • Process daily transactions including deposits, withdrawals, check cashing, and payments accurately.
  • Assist with support work including night drop, ATM balancing, safe deposit box, debit card setup, and preparing courier bags for transit.

Requirements:
  • At least one year of customer service experience.
  • I-3 years of banking experience or cash handling experience.
  • Be professional in appearance and conduct.
  • Intermediate computer skills (Microsoft Office and Outlook).
  • Perform basic mathematical functions.
  • Ability to work as part of a team and assist other team members.
  • Ability to adapt to change.
  • Attention to detail and ability to multitask.
  • Positive attitude.
  • High school graduate or equivalent.


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