Senior Systems Administrator
3 weeks ago
This is a senior technical position that requires extensive practical working experience in systems administration and in-depth understanding and knowledge of network operating systems administration, including server OS, Active Directory, DNS, PKI, Microsoft Endpoint Configuration Manager, server monitoring, M365, Entra ID, and Azure Cloud administration.
Key Responsibilities:- Administers day-to-day operational readiness of Solano County Infrastructure Services.
- Responds to daily service requests or trouble calls using the Service Now Ticketing system.
- Communicates effectively with people at various levels of technical knowledge, from end-users to executive management.
- Diagnoses and solves problems, responds promptly to service outages, and provides solutions to ensure services are operating efficiently.
- Manages on-premises and cloud infrastructure to ensure SLAs and QoS are met.
- Manages several projects simultaneously from design to implementation.
- Manages all stages in the life cycle of compute and storage hardware/software, including implementation, testing, maintenance, upgrades/refresh, and decommissioning.
- Responds to critical outages and after-hours incidents as needed.
- Documents system topology and provides drawings as needed.
- Produces clear, concise, and accurate technical documentation in Service Now knowledgebase.
- Manages asset inventory of compute and storage equipment.
- Works with various IT service towers to resolve complex issues and/or project support.
- Manages backup systems.
- Performs other duties as assigned.
- 10 years of experience in a similar position and/or any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
- At least one of the following certifications: Computer Science Degree, MCP, or equivalent role-based certifications in Windows Server, Microsoft Office 365, or Microsoft Azure Knowledge.
- Expert-level experience in Active Directory Domain Services, including FSMO roles, AD functional level upgrades, domain trusts, AD site & subnets, DFS & SYSVOL replication, GPO optimization, ADMX upgrades, LDAP queries, dynamic DNS, SPNs, ICACLs, etc.
- High-level expertise in Entra ID/Azure AD, including Entra Connect, SAML & OIDC SSO, conditional access policies, privilege identity management, PIV, and FIDO2 smartcard, etc.
- Strong working knowledge of Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, MS Teams, Dynamics, Power BI, etc.
- Strong working knowledge of Microsoft PKI, certificate authorities, templates, CRL, etc.
- Excellent knowledge and experience with Azure cloud services in IaaS, PaaS, and SaaS scenarios.
- Hands-on knowledge working with VMware vSphere and VMware ESXi hosts.
- Hands-on experience working with Cisco UCS platform, including UCSM and HX Connect.
- Working knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune MDM hybrid device management.
- Working knowledge of Rubrik CDM and/or RSC data management platform.
- Very strong focus on information security and compliance best practices.
- Well-versed in ITIL concepts for ITSM and ITOM.
- Knowledge of SolarWinds Orion Suite is desirable.
- Able to work with department members and interface with resources from other groups.
- Able to manage critical situations and maintain positive relationships with colleagues and clients.
- Excellent verbal and written communication skills.
- Creating topology drawings in Visio and maintaining comprehensive system documentation.
- Participate in the problem investigation of major incidents related to network services, provide recommendations to improve reliability and availability, or reduce recovery time.
- Able to function as technical lead on multiple high-profile projects, balancing priorities and managing multiple urgent time demands.
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