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Customer Service Coordinator

2 months ago

Morristown, Tennessee, United States Nielsen Ford of Morristown Full time
Position Overview

Nielsen Ford and Chrysler Dodge Jeep Ram of Morristown is on the lookout for a Customer Service Coordinator to enhance our team. This role is ideal for individuals who have recently completed their high school education and are eager to embark on a rewarding career.

EMPLOYEE BENEFITS:

  • FREE COLLEGE OPPORTUNITY: Enroll in online or in-person courses with Strayer University.
  • Supportive and positive work atmosphere.
  • Exclusive employee discounts on products and services.
  • Competitive salary based on experience.
  • Comprehensive health, dental, and vision coverage.
  • Life insurance options.
  • 401k retirement savings plan.
  • Paid time off for vacations and illness.

QUALIFICATIONS:

  • Strong verbal and written communication abilities.
  • Energetic and enthusiastic demeanor throughout the workday.
  • Self-driven and motivated individual.
  • Warmly greet and assist guests upon arrival.
  • Maintain a clean and organized reception area, ensuring all necessary materials are available.
  • Provide accurate information to customers in-person and through phone or email.
  • Carry out various clerical tasks such as filing, photocopying, and faxing.

RESPONSIBILITIES:

  • Process customer payments via cash, credit cards, and checks.
  • Handle refunds for unused parts or services in accordance with company policies.
  • Document transactions, including receipts and change delivery throughout the shift.
  • Manage appointment scheduling and service requests.
  • Direct customer inquiries to the appropriate personnel or department.
  • Respond to customer questions regarding repair status and operational hours.

EDUCATION:

  • High school diploma or equivalent.

EXPERIENCE:

  • Proficiency in Microsoft Office: 1 year (Preferred).
  • Experience in Customer Service: 1 year (Preferred).