Healthcare Customer Service Representative

3 days ago


San Jose, California, United States Astrana Health Full time
About the Role

Astrana Health is seeking a highly skilled Member Services Representative to join our dynamic team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, providers, and health plans.

Key Responsibilities
  • Answer daily telephone calls from members, providers, health plans, and other stakeholders
  • Collect and verify information from members and providers, including authorization, claims, eligibility, and status
  • Document all calls and interactions in our customer service module and NMM Queue system
  • Assist with member outreach communications via mail or telephone
  • Resolve walk-in member concerns and provide quality service to customers
  • Maintain confidentiality and adhere to strictest confidentiality standards
  • Perform other duties as assigned by Supervisor and Manager
Requirements
  • 2+ years of healthcare experience
  • High School Diploma or GED
  • Experience using Microsoft applications, including Word, Excel, Adobe, and Outlook
  • Experience working in customer service
  • Bilingual in Vietnamese
What We Offer

Astrana Health offers a competitive salary range of $18.00 - $23.00 per hour, a dynamic work environment, and opportunities for growth and development.

We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.



  • San Jose, California, United States Gardner Family Health Care Full time

    Job Title: Call Center RepresentativeGardner Health Services is seeking a highly skilled and detail-oriented Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for patients and will be responsible for handling all aspects of patient registration, eligibility confirmation, and appointment...


  • San Diego, California, United States Ajilon Full time

    Healthcare Customer Service RepresentativeAjilon is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our healthcare network, you will be responsible for providing exceptional customer service to patients and physicians.Key Responsibilities:Answer incoming calls in a friendly and professional mannerAssist...


  • San Jose, California, United States Boudin Bakeries Full time

    Customer Service Representative Job Description At Boudin Bakeries, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our guests, you'll be responsible for creating an exceptional service experience. Responsibilities: * Provide top-notch service to our customers, ensuring their needs are met and...


  • San Jose, California, United States Boudin Bakeries Full time

    Customer Service Representative Job Description At Boudin Bakeries, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our guests, you'll be responsible for creating an exceptional service experience. Responsibilities: * Provide top-notch service to our customers, ensuring their needs are met and...


  • San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise in San Jose, CA.Key Responsibilities:Provide exceptional customer service skills to ensure customer satisfaction.Work well under pressure in a fast-paced environment.Communicate effectively with customers and...


  • San Diego, California, United States Service Champions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Champions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • San Jose, California, United States Connecticut Water Full time

    Job Title: Customer Service Representative TEMPWe are seeking a highly skilled and customer-focused Customer Service Representative TEMP to join our team at San Jose Water Company.Job Summary:The Customer Service Representative TEMP will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving...


  • San Jose, California, United States San Jose Water Company Full time

    {"title": "Customer Service Representative", "description": "Job SummarySan Jose Water Company is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving issues in a timely and...


  • San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, working well under pressure, and demonstrating a sense of urgency in a fast-paced...


  • San Jose, California, United States Michael's Inc Full time

    Customer Service RepresentativeAs a Customer Service Representative at Michaels, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to help customers find what they are looking for and deliver a fast and friendly checkout experience.Key Responsibilities:Assist customers in finding products...


  • San Jose, California, United States San Jose Water Company Full time

    Job Title: Customer Service Representative TEMPAt San Jose Water Company, we are seeking a talented and driven Customer Service Representative TEMP to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Review and handle customer accounts,...


  • San Jose, California, United States Waste Connections Full time

    Customer Service RepresentativeGreen Team of San Jose, a Waste Connections company, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.About the RoleThis...


  • San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service skills, working well under pressure, and maintaining a sense of urgency to deliver high-quality results in a fast-paced...


  • San Jose, California, United States R&D Transportation Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at R&D Transportation Services, Inc. in San Jose, CA.Job SummaryThe Customer Service Representative will be responsible for responding to participant concerns, inquiries, and reports problems to supervisor or other...


  • San Jose, California, United States Hajoca Corporation Full time

    Customer Service RepresentativeHajoca Corporation is seeking a skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering phone calls, and greeting customers in a professional and friendly manner.Key Responsibilities:Answer phone calls and respond...


  • San Jose, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...


  • San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeDomino's Franchise is seeking a highly skilled Customer Service Representative to join our team in San Jose, CA. As a key member of our team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Provide excellent customer service to ensure customer satisfaction and...


  • San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeJoin Domino's Franchise as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring customer satisfaction.Key Responsibilities:Provide...


  • San Jose, California, United States Select Source International Full time

    Job Title: Customer Service RepresentativeDuration: 6+ MonthsLocation: San Jose, CAPay rate: $20/hr on w2.Job Summary:Interact with customers to provide information and resolve inquiries regarding products and services.Primary Responsibilities:Handle and resolve customer complaints in accordance with company guidelines and policies.Representatives may...


  • San Jose, California, United States Allstate Insurance Agency - Eumarkjah Sanford Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Allstate Insurance Agency - Eumarkjah Sanford. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Handle inbound and outbound customer calls in a...