Blood Donor Recruiter
4 weeks ago
Why Choose Us?
The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to those in need. As a Service Agent, you will play a critical role in our mission by contacting blood donors and scheduling appointments in our fast-paced environment.
Key Responsibilities:
- Contact blood donors by telephone using a dialer system to recruit for blood donation and update donor records as needed.
- Schedule appointments while providing positive service experience to maximize donor show rates.
- Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
- Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability.
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
- Respond to or transfer inbound calls to the appropriate party.
- Perform other related duties as assigned.
This is a Remote Position; however, you must live in or around the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center.
Standard Schedule (part time):
Sunday 2:00pm- 6:00pm, Monday Thursday 4:00pm- 8:00pm
(Friday & Saturday OFF)
Pay Information: $15.50 Per Hour, Plus Shift Differential
WHAT YOU NEED TO SUCCEED:
- Must be able to commit to 90 days of uninterrupted employment.
- Must be able to commit to one of the schedules referenced above.
- High school diploma or equivalent required.
- Minimum one year of related experience (telemarketing, customer service or call center) is required.
- Prior sales or negotiation experience is a plus.
- Proficient in using multiple computer applications simultaneously in a fast-paced environment.
- Excellent customer service and problem-solving skills required.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.
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