Blood Donor Recruiter

4 weeks ago


Tucson, Arizona, United States American Red Cross Full time
Job Description:

Why Choose Us?
The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to those in need. As a Service Agent, you will play a critical role in our mission by contacting blood donors and scheduling appointments in our fast-paced environment.

Key Responsibilities:

  • Contact blood donors by telephone using a dialer system to recruit for blood donation and update donor records as needed.
  • Schedule appointments while providing positive service experience to maximize donor show rates.
  • Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
  • Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
  • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
  • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability.
  • May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
  • Respond to or transfer inbound calls to the appropriate party.
  • Perform other related duties as assigned.

This is a Remote Position; however, you must live in or around the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center.

Standard Schedule (part time):
Sunday 2:00pm- 6:00pm, Monday Thursday 4:00pm- 8:00pm

(Friday & Saturday OFF)

Pay Information: $15.50 Per Hour, Plus Shift Differential

WHAT YOU NEED TO SUCCEED:

  • Must be able to commit to 90 days of uninterrupted employment.
  • Must be able to commit to one of the schedules referenced above.
  • High school diploma or equivalent required.
  • Minimum one year of related experience (telemarketing, customer service or call center) is required.
  • Prior sales or negotiation experience is a plus.
  • Proficient in using multiple computer applications simultaneously in a fast-paced environment.
  • Excellent customer service and problem-solving skills required.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.

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