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Banking and Financial Services Professional

2 months ago


Brooklyn, New York, United States Popular Full time

About the Role:

The Sales and Service Banker is a key member of our team at Popular, responsible for delivering exceptional customer experiences and driving business growth. As a Sales and Service Banker, you will be the primary point of contact for our customers, providing personalized service and tailored solutions to meet their financial needs.

Key Responsibilities:

  • Sales and Service: Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals. Build effective relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation.
  • Operations: Act in accordance with all bank policies and regulations to ensure the branch passes assessment and audits. Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.
  • Best in Class Customer Experience: Consistently perform sales and service activities by adhering to Popular's key values: professionalism, accountability, customer centricity, and security. Promote an environment of ongoing customer feedback and continuous improvement.
  • Risk Management: Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered. Collect, analyze, and secure all necessary documentation for the successful opening of accounts.

Requirements:

  • Minimum Required: Associate's degree from an accredited college along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training.
  • NMLS registration; Safe Act compliant.

Salary Range Information: Our base salary for this position generally ranges between $26.00 and $29.00 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.