Digital Banking Manager

2 days ago

Brooklyn, New York, United States The Symicor Group Full time
Digital Banking Manager Job Description

The Symicor Group is a boutique talent acquisition firm seeking a Digital Banking Manager to lead our Brooklyn, NY-based bank client's digital transformation efforts. As a key member of our team, you will be responsible for developing and implementing a digital strategy that drives growth, improves customer engagement, and enhances the overall banking experience.

Key Responsibilities:

  • Develop and lead the digital banking team, including content strategy, platform strategy, product development, digital analytics, digital marketing, operations, and sales and customer relationship management.
  • Set and implement a digital strategy, driving digital innovation, expanding the Bank's digital ecosystem, and establishing and executing key performance indicators and metrics to measure return on investment for digital initiatives.
  • Owning and centrally monitoring the digital portfolio to ensure digital bank growth and financial profitability goals are achieved and key digital initiatives across the Bank are implemented within budget, and in alignment with overall organizational direction and key strategic initiatives.
  • Championing and driving results through engagement with teams across the Bank to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
  • Developing fact-based metrics to measure, monitor, and report on the ROI of digital projects to ensure they create value by improving client engagement and loyalty, driving new revenues, or achieving new efficiencies.
  • Strongly support and adhere to information security policies and practices to ensure the safety of critical information, regulatory compliance, and appropriate levels of internal controls associated with increasing the Bank's digital products, services, and processes to protect customer data, internal business systems, and market-facing customer solutions.
  • Maintaining a well-balanced approach between digital growth and innovation and increases in risk to the Bank associated with fraud.
  • Staying abreast of emerging digital trends related to technology that employ innovative solutions that improve the delivery and expansion of banking and overall financial services to meet/exceed the expectations of our customers.

Requirements:

  • Advanced degree in Business, Technology, or Management.
  • Five or more years of digital banking management experience.
  • Five or more years of strategic leadership experience and people management experience (preferably in operations, sales, customer relationships, and digital marketing).
  • Proven record of leading successful digital transformation projects and digital team(s) for financial institutions.
  • Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy, and Fair Lending.
  • The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
  • Thorough understanding of the financial services industry particularly on evolving trends and the opportunities for growth afforded by digital technology.
  • Ability to function as a strategic leader who passionately articulates the digital future of the banking system and expands digital capability throughout the financial services system.
  • Demonstrated cross-functional communication and relationship-building skills to generate trust, teamwork, and collaboration.

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