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ERP Desktop Support Specialist

2 months ago

Cleveland, Ohio, United States Softworld Inc Full time
Job Title:
ERP Desktop Support Specialist

Job Summary:
Serve as the primary point of contact for desktop support and technical issues related to the Purchasing, Accounts Payable, and Mail Package and Receiving system technology. Provide technical support to all department users, develop and maintain comprehensive inventory of all IT related equipment, and work closely with both the IT Help Desk and IT ERP Staff for problem resolution and ongoing development of interfaces.

Key Responsibilities:
  1. Support the Financial ERP system (functionally, technically) related to the modules of Purchasing, Accounts Payable, and Travel/Expense in PeopleSoft Financials and Jaggaer Smart CART, Sourcing, and Contracts.
  2. Performing help desk functions related to Purchasing and Accounts Payable, and other related IT needs.
  3. Work closely with both the IT Help Desk and IT ERP Staff for problem resolution and ongoing development of interfaces, etc.
  4. Help coordinate and assist with testing PeopleSoft software upgrades and new Smart CART supplier implementations.
  5. Perform daily maintenance processes such as closing Purchase Orders, uploading invoice/voucher flat files, emptying unused Smart CART carts.


Requirements:

Education/ Experience:

Associate degree and 5 years of progressive experience or bachelor's degree and 3 to 5 years of progressive experience.


Required Skills:
Strong analytical and problem resolution skills required. Outstanding customer-focused and team-oriented mindset. Excellent verbal and written communication skills. Ability to interact with colleagues, supervisors, and customers. Good organizational skills are mandatory. Ability to work under pressure and meet deadlines. Ability to meet consistent attendance. Must be mature, professional, and discreet. Knowledge of installation and maintenance of Windows operating system environment. Computer spreadsheet and word processing skills required. PeopleSoft background with emphasis on Financials modules, or Jaggaer experience desired.

Softworld Inc. is an equal opportunity employer and welcomes applications from diverse candidates. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.