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Service Sales Representative II PC
2 months ago
Are you ready to revolutionize biomedical research and make a real impact? At Miltenyi Biotec, we're passionate about developing innovative solutions that transform the field of biomedical research. As a Service Sales Representative II, you'll play a pivotal role in driving our mission forward.
About the RoleThis is a unique opportunity to join a dynamic team of over 3,000 innovators who are united by a shared vision to advance research and improve patient care worldwide. As a Service Sales Representative II, you'll be responsible for managing service sales for a designated book of work in an assigned geographical area. You'll work closely with internal sales and operation teams to develop new service sales opportunities and grow our service business.
Key Responsibilities- Manage an internal renewal process to ensure timely and uninterrupted service coverage for all existing customers.
- Identify upcoming service expirations and opportunities to upsell to ensure 100% coverage by offering best solutions available.
- Engage with customers directly, representing the company in all outside service sales functions, including pricing, negotiations, creating quotes, and service agreements.
- Serve as an initial point of contact and the company representative for all internal and external service sales inquiries and developments.
- Participate closely with internal sales teams to assist in all new service sales opportunities by educating customers and ensuring future service coverage.
- Take an active involvement in establishing and maintaining positive, mutually beneficial partnerships with customers' key players to ensure successful long-term relationships.
- Use internal company tools (CRM, etc.) to manage, track, and report on all service sales activities and assist sales teams in selling service.
- Perform analysis of sales activities by creating reports to develop most efficient processes and practices related to selling service.
- Assist with identifying and participating in wide company service projects to support the overall business strategies and achieve company goals.
- Continually learn and record changes in service selling offerings to educate and assist internal teams and customers.
- High School Diploma required, college degree preferred; minimum of 4 years proven sales, account management, or similarly related experience; or an equivalent combination of education and experience.
- Proficiency in operating a computer with the Windows operating system, including Outlook email, CRM database (such as SAP, Salesforce), internet applications, and basic MS Office products.
- Understanding of business processes and ERP systems.
- Understanding of the sales cycle and solution selling process.
- Experience in service-based sales position for capital equipment, especially within a bio-related industry, preferred.
- Knowledge of Field Service Management (FSM) and CRM systems preferred.
This role requires the ability to work in a variety of facilities and to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.
At Miltenyi Biotec, we offer a comprehensive benefits package, including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation, such as bonuses or commissions.
Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. Miltenyi Biotec, Inc. participates in E-Verify.