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Customer Experience Specialist

2 months ago

Columbus, Ohio, United States ProLift Toyota Material Handling Full time
Job Summary

This position is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing.

The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.

Key Responsibilities
  • Receive incoming service calls and dispatch technicians accordingly
  • Track open repair orders and ensure timely follow-up and/or invoice
  • Operate in a professional and courteous manner to exceed customer expectations
  • Initiate and control repair orders and the proper status for labor and materials to the customers
  • Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of Doing the Right Thing; Promote the TLM Toyota Lean Management philosophy
Requirements

The ideal candidate will have a High School Diploma or equivalent, two years of customer service or administrative experience and display efficiency in Microsoft products such as Word, Outlook, and Excel.

The Customer Team Coordinator communicates to associates, customers, and managers, which requires excellent verbal and written communication skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

About Us

ProLift Toyota Material Handling is a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

Our company creates partnerships through communication, continuous improvement, transparency, and doing the right thing.

What We Offer

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

We offer a benefits package including medical, dental, vision, profit-sharing, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options.

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.