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Customer Service Ambassador

1 month ago

Jacksonville, North Carolina, United States Rocket Marketing LLC Full time

h3JobDescription/h3JobDescriptionbrBenefits:ulliCompetitiveCompensation/liliFlexibleSchedule/liliCareerGrowthOpportunities/li/ulbrKeyResponsibilities:brWeareseekingaCustomerServiceRepresentativetoprovideexceptionalsupporttoourclients.Inthisrole,youwillcommunicatewithcustomerstocompletetaxreturnsandaddresstheirquestionsandconcerns.Theidealcandidateisfriendly,computersavvy,andabletoremaincalmunderpressure.brbrResponsibilitiesulliHandleahighvolumeofinboundcallsandinquiries/liliIdentifycustomerneeds,collectrelevantinformation,andprovidesolutions/liliUtilizebestpracticesincustomerservicetechniquestodeveloprapportandbuildrelationshipswithcustomers/liliDocumentallcustomerinteractions/liliConductinterviewswithtaxclients/liliParticipateinongoingtrainingtomaintainup-to-dateskillsandtaxknowledge/li/ulRequirements:ulliHighschooldiploma/GED/liliPreviousexperienceasaCustomerServiceRepresentativeorinasimilarroleispreferred/liliProficiencyinusingcomputersandcustomermanagementsoftware/liliExcellentphoneandverbalcommunicationskills/liliUnderstandingofactivelisteningtechniques/liliAbilitytoworkwellunderpressure/liliHighlyorganizedwiththeabilitytoprioritizetasksandmanagetimeeffectively/li/ul