Insurance Customer Service Representative

4 weeks ago


Jacksonville, North Carolina, United States State Farm Insurance Full time
Customer Service Representative

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include assisting customers with their insurance needs, processing policy changes and updates, handling incoming calls and emails, and collaborating with team members to resolve customer issues. You will also be responsible for maintaining accurate customer records and staying up to date with insurance products and industry trends.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Process policy changes and updates
  • Handle incoming calls and emails
  • Collaborate with team members to resolve customer issues
  • Maintain accurate customer records
  • Stay up to date with insurance products and industry trends

Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to maintain accurate records


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