Field Operations Manager

4 weeks ago


Nashville, Tennessee, United States Area Wide Protective (AWP) Full time
Job Summary

The Field Supervisor is a key member of our team at Area Wide Protective (AWP), responsible for overseeing the daily operations of our field crews. This role requires a strong focus on safety, quality, and customer satisfaction.

Key Responsibilities
  • Support the Area Manager and General Manager in managing field crews and ensuring compliance with company policies and procedures.
  • Collaborate with area staff to identify areas for improvement and implement changes to enhance operational efficiency.
  • Direct supervision of field crews, including coaching, motivating, and developing team members.
  • Maintain a strong focus on safety, quality, and customer satisfaction, ensuring that all field operations meet or exceed company standards.
  • Develop and maintain relationships with internal and external customers to achieve business goals and objectives.
  • Perform field and vehicle inspections, attend pre-bid meetings, and meet with clients as needed.
  • Ensure customer service issues are addressed promptly and efficiently, providing the highest level of customer satisfaction.
  • Assist in preparing daily schedules and monitoring employee issues, including payroll, timekeeping, benefits, time off requests, and training requirements.
  • Facilitate team-building efforts and regular communications with team members.
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs.
  • Obtain ATSSA and state-specific certifications, as well as become a subject matter expert in work zone setup/design and professional flagging.
Requirements
  • High School Diploma or GED completion.
  • 4-year degree in a business-related field is a plus but not required.
  • 1-2 years of supervisor experience and building teams with 20+ individuals.
  • Excellent verbal and nonverbal communication skills.
  • Ability to connect with field-level customers and contacts.
  • Contributes to the engagement and ongoing development of AWP Safety employees.
  • Intermediate computer skills, including Microsoft Office products and customer relationship management systems.
  • Must adhere to and promote safe workplace practices.
  • Valid Driver's License void of suspension or revocation.
Additional Information
  • Benefits-eligible 1st of the month following hire.
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness.
  • Company paid 50k in basic life insurance.
  • Company paid LTD.
  • Health Savings and Flex Spending Accounts Available.
  • 401(k).
  • Paid Time Off & Paid Holidays.
  • AWP named one of America's Greatest Workplaces 2023 for Diversity.


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