Legal Intake Specialist
1 week ago
Denovo Review is seeking an experienced and charismatic intake team member to join our operations call center team. As a key member of our team, you will be responsible for making clients feel immediately comfortable and helping to kickstart their positive experience.
This is an onsite position at our operations center in Columbus, Ohio, and is full time, 8 hours per day (weekend availability & evening availability).
Job Responsibilities:- Gather information from new and prospective clients, including medical history, criminal history, event reports, and investigation findings.
- Record the client's history and reasons for seeking legal services.
- Reassure clients who are confused, hurt, or scared, and ask thoughtful questions to gain relevant legal information.
- Ensure forms have the proper signatures and are filled out correctly.
- Keep all information confidential.
- Coordinate schedules and appointments.
- Obtain insurance or billing information.
- Process paperwork.
- Answer incoming inquiries via phone, fax, or email, taking note of important information.
- Follow up with clients and share vital information.
- High school diploma or GED required.
- Legal experience, customer service, contact center experience, or related field experience preferred.
- Exceptional people skills and ability to enjoy meeting and talking on the phones.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent computer skills.
- Excellent attention to detail.
- Good temperament and high standard of ethics.
- Health Insurance.
- Paid time off.
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