Legal Intake Coordinator

1 week ago


Columbus, Ohio, United States Denovo Review Full time
Job Title: Legal Intake Specialist

Denovo Review is seeking an experienced and charismatic Legal Intake Specialist to join their operations call center team.

Job Summary

The Legal Intake Specialist will be responsible for making clients feel immediately comfortable and helping to kickstart their positive experience while understanding that this initial interaction sets the tone for the client's entire visit and is crucial to the firm's success.

Key Responsibilities
  • Gather information from new and prospective clients, including medical history, criminal history, event reports, and investigation findings.
  • Record the client's history and reasons for seeking legal services.
  • Reassure clients who are confused, hurt, or scared and ask thoughtful questions to gain relevant legal information.
  • Ensure forms have proper signatures and are filled out correctly.
  • Help train and support other agents on the team when needed.
  • Keep all information confidential.
  • Coordinate schedules and appointments.
  • Obtain insurance or billing information.
  • Process paperwork.
  • Answer incoming inquiries via phone, fax, or email while taking note of important information.
  • Follow up with clients and share vital information.
Requirements
  • High school diploma or equivalent.
  • Legal experience, customer service, contact center experience, or related field experience.
  • Exceptional people skills and enjoyment of meeting and talking on the phones.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Excellent computer skills.
  • Excellent attention to detail.
  • Good temperament and high standard of ethics.
Benefits
  • Health Insurance.
  • Paid time off.


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