Team Supervisor

7 days ago


Oak Lawn, Illinois, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and develop employees to ensure they have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting their goals.
  • Hold team members accountable for their performance and take corrective action when necessary.
  • Ensure that all team members are providing fast and friendly service to customers.
  • Staff and schedule employees to control labor costs and ensure that the store is adequately staffed during peak periods.
  • Ensure that all cash handling procedures are followed and that the store is secure.
  • Manage inventory levels and place orders as needed to ensure that the store has the necessary supplies.

Requirements:

  • Previous experience as an Assistant Manager or in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to make sound decisions.


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