Senior Customer Program Manager
2 weeks ago
We are Sila, a pioneering battery materials company driving the world's transition to clean energy. Our mission is to power this transformation by engineering and manufacturing groundbreaking battery materials that significantly increase energy density while reducing size and weight. This innovation enables smaller, more powerful batteries that can unlock innovation in consumer devices and accelerate the mass adoption of electric cars, ultimately eliminating our dependence on fossil fuels.
Job DescriptionWe are seeking a highly skilled Sr. Staff Customer Program Manager to join our customer-facing organization. As a core member of our team, you will be responsible for fostering sales of our products and ensuring superior customer experience. Reporting to the Vice President of Accounts, you will provide critical support for leading each customer-facing program to success, from nomination to sale, post-sale support, and follow-on orders.
Responsibilities and Duties- Communicate with customers to gather information on their requirements, organization structure, and processes, and share information on Sila's current programs and product roadmap.
- Collaborate with Product Management to understand and translate customer product roadmaps and product requirements into a product strategy at Sila that meets the company's business objectives.
- Define and drive customer program timelines and deliverables in alignment with Sila's broader program requirements; proactively identify and highlight critical-path dependencies, risks, and opportunities to accelerate progress.
- Ensure meetings with customers and partners are productive and add value by timely preparing and aligning among all parties the agendas, discussion topics, and required participants.
- Communicate updates to key internal stakeholders in a timely manner; synthesize data, summarize customer meeting notes, present proposals, and provide actionable insights tailored to the relevant audience.
- Proactively engage with stakeholders across the company to leverage the voice of the customer in identifying and driving opportunities for continuous improvement in our customer-facing activities.
- BS degree in engineering or science; MBA a plus.
- 10+ years work experience in externally-facing roles; technical sales a plus.
- Understanding of Li-ion batteries with a passion to learn more about the market landscape and technology.
- Proficient in generating, interpreting, and communicating information; adept at tailoring content to suit diverse audiences.
- Demonstrated ability to influence and drive internal initiatives and lead external engagements with customers to success.
- Willingness to travel internationally 20% of time.
- Move long distances and be stationary for extended periods.
- Operate a computer and other office equipment in a fixed location.
The starting base pay for this role is between $168,000 and $212,000. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila's competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.
Working at SilaWe believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.
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