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Senior Customer Program Manager

1 month ago

Alameda, California, United States Sila Nanotechnologies Full time
About Us

We are Sila, a pioneering battery materials company driving the world's transition to clean energy. Our mission is to power this future by engineering and manufacturing groundbreaking battery materials that significantly increase energy density while reducing size and weight. This innovation unlocks possibilities in consumer devices and accelerates the adoption of electric cars, eliminating our dependence on fossil fuels.

Who You Are

As a Sr. Staff Customer Program Manager, Consumer Accounts, you are a core member of Sila's customer-facing organization. You will foster sales of our products and ensure a superior customer experience. Reporting to the Vice President of Accounts, you will provide necessary support for leading each customer-facing program to success, from nomination to sale, post-sale support, and follow-on orders.

Responsibilities and Duties
  • Communicate with customers to gather information on their requirements, organization structure, and processes, and share information on Sila's current programs and product roadmap.
  • Collaborate with Product Management to understand and translate customer product roadmaps and product requirements into a product strategy at Sila that meets the company's business objectives.
  • Define and drive customer program timelines and deliverables in alignment with Sila's broader program requirements; proactively identify and highlight critical-path dependencies, risks, and opportunities to accelerate progress.
  • Ensure meetings with customers and partners are productive and add value by timely preparing and aligning among all parties the agendas, discussion topics, and required participants.
  • Communicate updates to key internal stakeholders in a timely manner; synthesize data, summarize customer meeting notes, present proposals, and provide actionable insights tailored to the relevant audience.
  • Proactively engage with stakeholders across the company to leverage the voice of the customer in identifying and driving opportunities for continuous improvement in our customer-facing activities.
Knowledge and Skill Requirements
  • BS degree in engineering/science; MBA a plus.
  • 10+ years work experience in externally-facing roles; technical sales a plus.
  • Understanding of Li-ion batteries with a passion to learn more about the market landscape and technology.
  • Proficient in generating, interpreting, and communicating information; adept at tailoring content to suit diverse audiences.
  • Demonstrated ability to influence and drive internal initiatives and lead external engagements with customers to success.
Physical Demands and Working Conditions
  • Willingness to travel internationally 20% of time.
  • Move long distances and be stationary for extended periods.
  • Operate a computer and other office equipment in a fixed location.