Assistant General Manager

5 days ago


San Antonio, Texas, United States stayAPT Suites Lackland Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at stayAPT Suites Lackland. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel and providing exceptional guest experiences.

Key Responsibilities
  • Guest Services: Deliver exceptional first impressions for all guests and potential guests, ensuring special requests are met.
  • In-House Sales: Responsible for In-House Sales, including training all associates on in-house selling and capturing and managing front desk leads.
  • Team Development: Hire, train, and develop Team Members to their highest level of success.
  • Operations: Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control.
  • Administration: Responsible for proper administration for key control.
  • Online Reputation: Manage online reviews and to improve property and brand reputation on key platforms.
  • Safety and Security: Ensure Safety and Security processes and procedures are in place, followed, and utilized.
  • Financial Management: Manage financial processes and be responsible for secure cash handling and processing procedures.
  • Event Planning: Assist in planning, managing, and attending guest events.
  • Operational Success: Responsible for the property's operational success and profitability.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: 1+ year hotel or supervisory experience.
  • Physical Demands: The employee is frequently required to sit, stand, walk, reach with hands and arms, and to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and peripheral vision. The noise level is usually moderate.


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