Business Operations Manager

7 days ago


Platte City, Missouri, United States Waterway Carwash Full time
About Waterway Carwash

We are a dynamic and fast-paced car wash company looking for motivated individuals to join our team as Managers in the Learn to Lead Manager Development Program. Our program is designed to provide hands-on experience in managing store operations, customer service, and team leadership.

Job Summary

This is an excellent opportunity for ambitious leaders who want to develop their skills and advance their careers. As a Manager in the L2L program, you will be responsible for leading a team of employees, providing exceptional customer service, and managing daily store operations.

Key Responsibilities:
  • Provide Excellent Customer Service:
    • Lead by example in delivering outstanding customer service. Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
    • Identify, address, and correct any customer concern or dissatisfaction.
    • Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
  • Manage Daily Operations:
    • Coordinate daily store production through planning and execution. Staff store based on forecasted business needs and adjust in response to changes in demand.
    • Ensure store is opened and staffed correctly. When closing, ensure that all closing procedures are followed, and all assets are adequately secured.
    • Maintain high service standards by managing quality and customer service standards. Perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements.
  • Lead, Manage, and Supervise Employees:
    • Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
    • Coach, mentor, and develop employees. Provide effective orientation, training, and feedback to develop employees.
Requirements:
  • Current Valid Drivers' License:
  • Associate's Degree or Above:
  • Or at Least 2 Years' Experience in Supervisory or Management Roles:
  • Able to Work Retail Schedule (5 of 7 Days, 45 Hours):
Compensation and Benefits:

We offer a competitive salary of $61,167 per year, with opportunities for advancement. Our benefits package includes paid time off, medical benefits, long-term investment matching, college tuition assistance, referral bonuses, and more.



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