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Carwash Operations Manager

1 month ago


Platte City, Missouri, United States Waterway Carwash Full time
Carwash Operations Manager at Waterway Carwash

About the Role:

The Carwash Operations Manager will be responsible for overseeing the daily operations of our car wash locations. This includes providing excellent customer service, managing daily store production, leading and managing a team, and maintaining high-quality service standards.

Key Responsibilities:

  • Customer Service:
  • Provide exceptional customer service by greeting customers positively, identifying their needs, and selling car wash services and memberships.
  • Address any customer concerns or dissatisfaction promptly and professionally.
  • Build customer satisfaction and loyalty through delivery of great service and positive customer experiences.
  • Daily Store Production:
  • Coordinate daily store production by planning and executing tasks efficiently.
  • Manage staff based on forecasted business needs and adjust in response to changes in demand.
  • Maintain high service standards by managing quality and customer service standards.
  • Team Management:
  • Lead and manage a team of hourly employees to meet customer expectations.
  • Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
  • Capture learning opportunities to develop employees' skills and knowledge.

Requirements:

  • High school diploma or equivalent required; associate's degree or above preferred.
  • At least 2 years of experience in supervisory or management roles, preferably in retail or hospitality settings.
  • Able to work a retail schedule (5 days out of 7, 45 hours) including weekends and holidays.
  • Authorized to work in the US and not require sponsorship now or in the future.

Physical Requirements:

  • Work outdoors year-round in varying temperatures, humidity, and exposure to gasoline and exhaust fumes.
  • Stand for extended periods, lift up to 50 pounds, and drive vehicles.

Benefits:

  • Estimated salary: $55,833 per year.
  • Paid time off (up to 12 days), medical benefits, and long-term investment matching program.
  • College tuition assistance program and referral bonus program.
  • Generous benefits package including free car washes and fuel discounts.

Location:

Available positions are located at four Kansas City area Waterway locations.