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Carwash Operations Manager
1 month ago
About the Role:
The Carwash Operations Manager will be responsible for overseeing the daily operations of our car wash locations. This includes providing excellent customer service, managing daily store production, leading and managing a team, and maintaining high-quality service standards.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service by greeting customers positively, identifying their needs, and selling car wash services and memberships.
- Address any customer concerns or dissatisfaction promptly and professionally.
- Build customer satisfaction and loyalty through delivery of great service and positive customer experiences.
- Daily Store Production:
- Coordinate daily store production by planning and executing tasks efficiently.
- Manage staff based on forecasted business needs and adjust in response to changes in demand.
- Maintain high service standards by managing quality and customer service standards.
- Team Management:
- Lead and manage a team of hourly employees to meet customer expectations.
- Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
- Capture learning opportunities to develop employees' skills and knowledge.
Requirements:
- High school diploma or equivalent required; associate's degree or above preferred.
- At least 2 years of experience in supervisory or management roles, preferably in retail or hospitality settings.
- Able to work a retail schedule (5 days out of 7, 45 hours) including weekends and holidays.
- Authorized to work in the US and not require sponsorship now or in the future.
Physical Requirements:
- Work outdoors year-round in varying temperatures, humidity, and exposure to gasoline and exhaust fumes.
- Stand for extended periods, lift up to 50 pounds, and drive vehicles.
Benefits:
- Estimated salary: $55,833 per year.
- Paid time off (up to 12 days), medical benefits, and long-term investment matching program.
- College tuition assistance program and referral bonus program.
- Generous benefits package including free car washes and fuel discounts.
Location:
Available positions are located at four Kansas City area Waterway locations.