Customer Service Representative
5 days ago
NPW Companies is seeking a highly skilled and motivated individual to fill the position of Customer Service Representative - Auto Parts Specialist. As a key member of our team, you will be responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, order status, and responding to customer concerns or complaints.
Key Responsibilities:
- Engage with customers to assess and fully identify customer needs
- Review customer accounts and make changes as necessary
- Provide technical advice, troubleshoot, and find solutions to customer problems
- Process and enter orders in the system using relevant computer software
- Escalate customer concerns or complaints as needed to the appropriate department
- Additional duties as assigned by the Warehouse Manager
Requirements:
- Minimum of 1 year inside sales phone experience
- Demonstrated success in providing excellent customer service
- Excellent phone etiquette
- Spanish/English speaking a plus
- Positive CAN-DO attitude
Physical Requirements:
- Lift a minimum of 50 lbs
- Consistently lift/carry 10-20lbs
- Bend, reach, lift, and climb ladders/steps
- Stand and walk for the duration of the shift
Benefits:
- Paid Time Off
- Health Benefits
- Employee Purchase Program
- Paid on a Weekly Basis
- 401K
- Advancement Opportunities
NPW Companies is a drug-free workplace.
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