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Senior Engagement Engineer

2 months ago

Boulder, Colorado, United States SAP Full time
About the Role

We are seeking a highly skilled Senior Engagement Engineer to join our team at SAP. As a Senior Engagement Engineer, you will play a critical role in establishing and managing long-term engagement relations between our customers and SAP.

Key Responsibilities
  • Understand the customer's business goals and develop a comprehensive service plan to achieve them.
  • Manage the delivery of premium engagement services to foster successful adoption of SAP solutions and prevent/resolve critical situations.
  • Provide holistic support and coordination across all SAP solutions in use by the customer, whether on-prem or cloud.
  • Expedite SAP's collaboration platform at the customer and establish a trusted relationship with the customer.
  • Support customer retention and Premium Engagement contract renewals.
  • Manage commercial aspects of engagements for customer satisfaction and reference ability.
  • Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin.
Requirements
  • Bachelor's degree in computer science, Science, Mathematics, Engineering or similar.
  • Excellent communication and problem-solving skills.
  • Strong understanding of SAP technology, solutions, and services.
  • Ability to work in a collaborative team environment.
About SAP

SAP is a leading provider of enterprise software solutions. We help our customers run better by providing innovative solutions that enable them to achieve their business goals. At SAP, we believe in unleashing all talent and creating a better and more equitable world.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.